7/3 Sadanwadi,Bhandup West

We’re open Monday – Friday, 10 a.m. – 6:00 p.m. IST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer Shipping anywhere in India, which includes Free Shipping across India on orders above Rs. 499/-. For orders less than Rs. 499/-, we have a fixed shipping fees of Rs. 55/-

Which payment methods are accepted in the Online Shop?

Credit Card PayUmoney accepts all major credit cards that are available in India. The following card schemes of any bank are available to you your customers on the checkout page immediately after you sign up with us as a merchant. AMEX Cards Visa MasterCard Diners Rupay We currently do not support International Credit cards. Debit Card PayUmoney accepts all debit cards that are available in India. The following card schemes of any bank are available to your customers on the checkout page immediately after you sign up with us as a merchant. Visa MasterCard Rupay Maestro We currently do not support International debit card transactions. Net Banking PayUmoney supports 50 online banking options available in India. These Net Banking options are listed below: Kotak Mahindra Bank Andhra Bank Airtel Payments Bank AXIS Bank NetBanking The Bharat Co-op. Bank Ltd Bank of India Bank of Maharashtra Canara Bank Central Bank Of India Citibank Netbanking Punjab National Bank - Corporate Banking Corporation Bank Catholic Syrian Bank Cosmos Bank City Union Bank DCB Bank Dena Bank Dhanlaxmi Bank Deutsche Bank Federal Bank HDFC Bank ICICI Netbanking IDBI Bank IDFC Netbanking Indian Bank IndusInd Bank Indian Overseas Bank Jammu and Kashmir Bank Janata Sahakari Bank Pune Karnataka Bank Karur Vysya - Retail Netbanking Karur Vysya - Corporate Netbanking Lakshmi Vilas Bank - Corporate Netbanking Lakshmi Vilas Bank - Retail Netbanking Oriental Bank of Commerce Punjab And Maharashtra Co-operative Bank Limited Punjab National Bank - Retail Banking Punjab And Sind Bank State Bank of India South Indian Bank Saraswat Bank Shamrao Vithal Co-operative Bank Ltd. Syndicate Bank The Nainital Bank Tamilnad Mercantile Bank Union Bank - Retail Netbanking Union Bank - Corporate Netbanking UCO Bank United Bank Of India Vijaya Bank Yes Bank

How will I get a confirmation that my order is placed successfully?

An email will be sent with your order information confirming your order, and another e-mail when your order is shipped out. However, the order will be accepted and shipped out only once your credit card/ debit card and address details have been approved and verified. All you have to do then is sit back, relax, and wait for your awesome product(s) to arrive.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?

Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10/15 business days. For assistance, you can write to us at hello@instanote.in with Transaction Number and more details, we will be happy to help you out.

Do you take bulk orders/ customise products?

Yes, we do. You can mail us with your order and design details at hello@instanote.in. We’ll work out a discount for you, depending on your quantity.

How Can We Help You?

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