Frequently Asked Questions (FAQ’s)

Cancellation / Modification

  • Can I cancel an Order?
    Orders once placed cannot be cancelled as we start processing the order as soon as it is received. Exceptions can be made at the sole discretion of InstaNote. Please contact us quickly if you want to cancel, or modify your order. Any changes can only be made before the order is shipped.
  • How do I contact InstaNote Customer Service Team?
    You can get in touch with our Customer Service by writing to us at Contact Us page. You can also send us an email to hello@InstaNote.in or can call us on +91-9022576576 between 10 a.m. and 6 p.m (Monday – Saturday).

Orders

  • How do I check the status of my Order?
    Login to your account on www.instanote.in Go to the My Account Section. Check your Order Status here.
  • How can I track my order?
    You would also get a confirmation email when your order is shipped with the order tracking details.
  • How do I know if my Order has been placed successfully?
    You will get an order confirmation email shortly after you place the order. If you do not get the order confirmation email, please get in touch with us immediately at hello@instanote.in or call us at +91-9022576576.
  • Do you take Custom Orders?
    Yes, we do. Contact us at +91-9022576576 or hello@instanote.in.

Payments

  • What should I do if my payment doesn’t get through or fails?
    If your payment transaction fails, please contact our Customer Service immediately on +91-9022576576 or email us at hello@instanote.in
  • How do I pay for my Order?
    You can pay for your order using credit cards (VISA, MasterCard, American Express). In India you can also use your debit cards and NetBanking. We do not provide Cash-On-Delivery payment option.

Returns, Refunds and Replacement Policy

  • You received the wrong item..err..this is embarrassing!
    Drop us a mail at hello@instanote.in with Order ID and Images attached. We would get the wrong item picked up. We would send you the replacement or refund your amount.
  • You opened the parcel and found the item missing!
    Drop us a mail at hello@instanote.in detailing the missing item from order along with Shipper Label & Order ID. We would dispatch you the missing product or refund you the amount.
  • You opened the parcel and lo and behold! the item is damaged
    Sorry for that ! We doubly ensure the product reaches out to you safe and sound. Drop us a mail at hello@instanote.in and attach a photo of the damaged item. We would dispatch a fresh product asap or refund you your amount!
  • Do you have any Return Policy?
    InstaNote has a no questions asked returns policy. We will gladly accept any unused product in its original packing within 5 days of delivery.

What is the Returns Procedure?

Products can be returned in these two conditions:
1. You have received a damaged product: A product can get damaged in transit and while we do ensure best possible quality controls, sometimes a damaged product might go unnoticed.
2. Mismatched product delivered, in terms of style, color and / or size.

If you want to return any product because of any of the above two reasons, please get in touch with our Customer Service within 48 hours from the receipt of delivery. You can get in touch with our Customer Service by sending us an email to hello@InstaNote.in or call us on +91-9022576576 between 10 a.m. and 6 p.m (Monday – Saturday).

We will send you a return confirmation email. Please take a printout of that email and send the same to us along with the returned products. Please use a track-able and reputed courier company for the same. We must receive the return shipment within 10 days of issuing the authorization email.

Once we received the returned products and after inspecting the condition (products should be in original packaging and un-used condition), we would either send you a replacement OR issue you a refund for the same through an online bank transfer within 7 days. No cash refunds are made.

Who pays the Postal/Shipping charges for the Returned goods?
Shipping cost for returning the product shall be borne and incurred by the customer. We do not reimburse the Shipping charges.

What are Conditions for Return ?

The final decision on whether a returned item will be approved or rejected lies completely with InstaNote’s Quality Assurance Team.
The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
The product you’re returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won’t be processed and the items will be sent back to you.

PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR SOILED CONDITION.

Products in sets cannot be returned individually.
If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same. Please note that the products might look different from the ones you see on the website.

If you have not received the complete order or there are any discrepancies from what you had ordered, please contact our Customer Care within 48 hrs from the date of delivery to report the issue. No request will be entertained if concern is not raised within this stipulated period.

Shipping an item back to InstaNote our address is:

InstaNote,
Unit 1111, Bhandup Industrial Estate Society,
Pannalal Silk Mill Compound,
LBS Marg,Bhandup West,
Mumbai,India. Phone no.: +91-9022576576

Shipping and Delivery

Why have I received only a part of my Order?
Based on availability of products in the inventory, we may send you a partial order shipment. We will inform you in such cases and will try and fulfill the remaining order at the earliest.

By when will I receive the Ordered Products?
We process all orders with 24-72 hours and ship them through trusted and reputable courier companies. We try to deliver the products to you within 3-4 working days in major cities. However, the duration of the delivery can take 8-10 working days depending on your delivery location. InstaNote is not responsible for service transit time. Delivery time to the end user is subject to factors beyond our control (“Force Majeure Event”) including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes

Do I have to pay Shipping charges?
Standard Shipping is free within India for all orders above Rs.699/-. A small convenience charge of Rs. 50/- (+GST)  is applicable for orders below Rs. 699/- in India.